FENCECAP PTY LTD is committed to compliance with privacy laws which apply to its businesse and which set out standards for the management of personal information.

Respecting your privacy

This policy outlines our personal information management practices. Specifically:

The kinds of personal information do we collect and hold.

The personal information we collect and hold is what is reasonably necessary for our business functions and activities. When we collect and hold personal information, it is of the following kinds:

  • Your personal details such as your name, addresses, telephone numbers.
  • What, how and when you buy from us or have expressed an interest in buying from us;

Depending on the nature of your dealings with us, we may collect and hold other types of personal information. For example, information collected and held via our secure financial systems about the debit or credit card you might use for your purchases from us.

You generally have the option of not identifying yourself or of using a pseudonym when dealing with us. But not where this is impractical (for example when you shop online with us) or where the law or a court order provides otherwise.

The purpose for collecting and holding personal information.

Collection of personal information: When we collect personal information about you, we do so by making a record of it. We do this when:

  • You communicate with us online;
  • You deal with us in other ways involving a need for personal information to be provided such as when you make a purchase, contact us centres or bring a claim against us.

We may also collect personal information about you by accessing data from other sources and then analysing that data together with the information we already hold about you for anylising target markets.

Holding of personal information: Personal information we hold is generally stored in computer systems. In all cases, we have rigorous information security requirements aimed at eliminating risks of unauthorised access to, and loss, misuse or wrongful alteration of, personal information.

Why we collect, hold and use personal information.

When we collect, hold and use your personal information, we do so primarily to sell and promote our goods and services to you and to improve on the range of our offerings. For example:

  • To assist in investigating your complaints and enquiries.
  • We disclose personal information we collect for purposes which are incidental to the sale and promotion of our goods and services to you. For example, we may disclose your personal information within our group, to service providers who assist us in our day-to-day business operations and as part of buying or selling. Eg; Australia Post

We may collect, hold, use and disclose your personal information for other purposes which are within reasonable expectations or where permitted by law.

When marketing to you, your personal information is only ever used or disclosed for Fencecap`s own purposes. You may opt out at any time by not using our product or site.

How can you enquire about, access and correct your personal information?

If you wish to complain about a breach of the privacy rules that bind us, you may contact us at one of the above contact points. We may ask you to put your complaint in writing and to provide details about it.

We may discuss your complaint with our personnel and our service providers and others as appropriate.

Our staff will investigate the matter and attempt to resolve it in a timely way. Our team will inform you in writing about the outcome of the investigation. If we cannot resolve your complaint to your satisfaction and no other complaint resolution procedures are agreed or required by law, we will inform you that your complaint may be referred to the Privacy Commissioner for further investigation and will provide you with the Commissioner’s contact details.

Updates.

This privacy policy is current at the date below. We may change it periodically. If we propose to change this policy, we will annotate this on the site.

Other privacy terms and limits of this policy.

This is a policy. There may be additional privacy notices and terms relevant to you depending on the nature of your dealings with us and on our particular businesses.

More information.

More information about privacy law and privacy principles is available from the Privacy Commissioner. The Privacy Commissioner may be contacted at www.oaic.gov.au (email - enquiries@oaic.gov.au) (Australia).

Last update of this policy: 01/07/2015


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